Last updated: November 11, 2026
Where we ship
We ship to street addresses within the contiguous 48 United States. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses or international destinations. Address eligibility is checked before an order is accepted.
Shipping costs & taxes
Standard shipping is free on orders to eligible addresses. All prices are in U.S. dollars (USD). Any applicable sales tax is shown before you submit an order. There are no recurring charges or subscription fees.
Processing & delivery estimates
Orders are normally processed within 1–2 business days after order confirmation. Standard transit is estimated at 3–7 business days after dispatch, for an estimated total of 4–9 business days. Business days are Monday through Friday, excluding U.S. public holidays. These are estimates, not guaranteed arrival dates.
If an item requires a different lead time, its product page will state this before purchase. If we cannot dispatch within the stated processing time, we will notify you with a revised dispatch date and give you a choice: expressly agree to the delay or cancel the unshipped items for a full refund. We do not treat silence as agreement. If you cancel, or do not agree to the revised timing, we cancel the affected unshipped items and initiate the refund to the original payment method within 7 business days, or sooner where required.
Carriers & split deliveries
We use the carrier appropriate for the parcel and destination; the dispatch email identifies the carrier and tracking link. Orders may arrive in more than one parcel. We provide the available tracking information for each parcel and do not charge extra standard shipping for a split shipment.
Tracking your order
When your order ships, we will send tracking details to the email address used for the order. Tracking updates can take 24–48 hours to appear.
Address changes & cancellations
Email us as soon as possible with your order number. We can change or cancel an order before dispatch. Once shipped, an address change may not be possible; our return policy applies to eligible returns.
Delivery details & returned parcels
Check your street address, apartment or suite number and email before ordering. For an address error or an undeliverable parcel, contact us so we can review redelivery or a refund. Any optional redelivery charge must be explained and agreed with you first. We do not impose an automatic restocking fee.
Missing, damaged or incorrect deliveries
If your delivery is missing, arrives damaged or contains an incorrect item, contact us promptly with your order number and any helpful photographs. We will investigate with the carrier and arrange an appropriate replacement or refund. We do not require you to pay return shipping for items we shipped incorrectly or that arrive damaged or defective.
Questions?
Contact NovaCart International LLC at support@novacartkitchen.com or +1 (341) 210-5277. Business address: 1184 SHADOWCLIFF CT, BRENTWOOD, CA 94513, United States.