A few helpful answers.
Delivery, returns and the details in between.
Where do you deliver?
We deliver to street addresses in the contiguous 48 United States. Standard shipping is complimentary. See our shipping policy for exclusions.
How long does delivery take?
Processing normally takes 1–2 business days, followed by an estimated 3–7 business days in transit. Product-specific lead times, if different, will be disclosed before purchase.
Can I return an item?
Request a return within 30 days of delivery. Change-of-mind returns must be unused and complete. Customers pay change-of-mind return shipping; we cover returns for damaged, defective or incorrect items. Read the full return policy.
When will I receive a refund?
We inspect returns within 5 business days of receipt, then issue approved refunds within 5 business days. Banks may take a further 5–10 business days to post the credit.
Can I change or cancel my order?
Contact us as soon as possible with your order number. We can cancel or change orders before dispatch. After dispatch, our returns policy applies.
Are prices in U.S. dollars?
Yes. Prices and order totals are in USD. Any applicable sales tax will appear before an order is submitted.
How do I choose and care for kitchenware?
Review the material, dimensions and compatibility information on each product page. Our Kitchen Notes offer general care guidance.
How can I reach your team?
Email support@novacartkitchen.com or call +1 (341) 210-5277. Please include your order number if relevant and do not include payment card details.