Last updated: November 11, 2026
Our 30-day return policy
You may request a return within 30 calendar days of delivery. For change-of-mind returns, items must be unused, unwashed, complete with all included accessories, and in their original packaging. Please retain your order confirmation or other proof of purchase.
How to start a return
- Email support@novacartkitchen.com or use our contact form within 30 calendar days of delivery. Include your order number, the item and the reason. We will acknowledge your request within 2 business days (Monday–Friday, excluding U.S. public holidays).
- We will provide return instructions and the correct return address. Please do not ship to our business correspondence address without instructions.
- Send the approved return within 14 days of receiving the instructions. Use protective packaging and retain tracking information.
Who pays return shipping?
For a change of mind, the customer pays the return shipping cost. We do not charge a restocking fee. If an item arrives damaged, defective or incorrect, we cover return shipping. Where a return is required, we provide a prepaid label or arrange reimbursement of an agreed shipping cost before you send it. No restocking fee applies.
Refund amounts, clearly explained
For an eligible return, we refund the amount you actually paid for the returned item, including its applicable tax. Discounts are refunded proportionally. There are no processing or restocking deductions. Change-of-mind return postage is paid separately by you. For our error or a defective item, the remedy is provided at no additional shipping cost to you.
Damaged, defective or incorrect items
Contact us promptly with your order number and a description of the issue. Photographs can help us resolve it faster. Do not discard the item or packaging until we provide instructions. The unused-condition requirement for change-of-mind returns does not limit claims for faulty or incorrectly supplied goods.
Refund timing & method
We inspect returned items within 5 business days of receiving them and email you the outcome. Approved refunds are issued to the original payment method within 5 business days after approval. Your bank or payment provider may require a further 5–10 business days to post the credit. We do not replace eligible refunds with store credit unless you request it.
Approved full-item refunds include the price paid for the returned item and the related tax. Standard outbound shipping is complimentary, so there is no standard shipping charge to refund. Any optional shipping upgrade, if offered and selected, is non-refundable after dispatch unless the return results from our error.
Exchanges & cancellations
For a different item, please return the original item and place a new order. Contact us as soon as possible to cancel before dispatch. We confirm the cancellation by email and initiate the full refund to the original payment method within 7 business days, or sooner where required. After dispatch, eligible items follow this return process. Bank posting times are separate from the time we issue a refund.
Items we cannot accept
Change-of-mind returns cannot be accepted for items that have been used, washed, altered or damaged after delivery, or that are missing included parts. Any product-specific restriction must be disclosed on its product page before purchase. This policy does not limit rights that apply under applicable consumer law.
Checking your return or refund
Keep your return tracking number and return confirmation. If we have received your return but you have not heard from us within 5 business days, contact our team. If an issued refund has not appeared after the bank processing period above, contact us so we can help trace it. A return request made on time remains eligible while we respond.
Questions?
Contact NovaCart International LLC at support@novacartkitchen.com or +1 (341) 210-5277. Business address: 1184 SHADOWCLIFF CT, BRENTWOOD, CA 94513, United States.