Last updated: November 11, 2026
Who we are & how to reach us
NovaCart Kitchen, at novacartkitchen.com, is operated by NovaCart International LLC. This policy explains how we handle information when you browse, shop, use an account or contact customer care. For privacy requests, email support@novacartkitchen.com, call +1 (341) 210-5277, or select “Privacy request” in our contact form.
Information we collect
- Contact & enquiries: your name, email, selected enquiry topic, optional order number and message. Submitted enquiries are stored in our website's restricted customer-care inbox and may be forwarded to our support email.
- Orders & accounts: billing and delivery addresses, contact details, purchased items, order history, delivery instructions, transaction references and account details you choose to provide.
- Technical information: IP address, browser and device information, request logs, security events, cookie identifiers and cart/session information needed to operate and protect the store.
Why we use it
We use this information to process and support orders; provide tracking, returns and refunds; reply to enquiries; maintain accounts and cart sessions; prevent fraud and abuse; troubleshoot the website; and meet accounting, tax and other applicable obligations. We do not use a customer-care enquiry as consent to marketing. Where consent is required for marketing, we obtain it separately and provide an unsubscribe method.
Payments
Any payment method offered is identified at checkout. Payment credentials are handled by the selected payment provider under its own privacy notice; our order records may include payment status, transaction references and limited details supplied by that provider. Do not send full card numbers, security codes, passwords or identity documents through our contact form or ordinary email.
Who receives information
We disclose only information reasonably needed by service providers supporting hosting, email, website security, order fulfilment, shipping and payment processing for methods offered at checkout. Carriers receive the delivery information needed to deliver your parcel. We may disclose information to comply with lawful requests, protect rights and security, or handle a business transfer subject to appropriate safeguards. We do not sell personal information or share it for cross-context behavioural advertising.
Cookies, sessions & your choices
WooCommerce uses essential cookies such as woocommerce_cart_hash, woocommerce_items_in_cart and wp_woocommerce_session_* to remember cart contents and associate a visitor with a cart session. Session cookies usually expire when your browser closes; WooCommerce sessions normally last about two days for guests and seven days for signed-in customers, unless session settings change. Login and security cookies may also be used when you sign in. Blocking essential cookies may prevent the cart, account or checkout from working.
Your cookie preference is saved in browser local storage as nc-cookie until you clear it. You can reopen “Cookie preferences” in the footer or manage cookies through your browser. No optional analytics or advertising cookies are currently activated by us. The site retrieves typography from Google Fonts; Google receives technical connection information needed to serve those font files.
Retention & security
We retain order, transaction and related correspondence records for the period needed for fulfilment, returns, accounting, tax, fraud prevention and applicable legal obligations. General enquiries are kept only as long as needed to resolve and document the request, with longer retention where an order, dispute or legal obligation requires it. Cart/session data expires under the session settings. We restrict access to customer records and use secure connections and reasonable safeguards. No method of transmission or storage is completely secure.
Privacy rights & requests
Depending on your location and the law that applies to our business, you may have rights to access, obtain a copy of, correct or delete personal information, and to opt out of certain processing, sale, sharing or targeted advertising. We do not currently sell information, share it for cross-context advertising or use it for targeted advertising. We honour applicable opt-out preference signals, including Global Privacy Control, where required.
Contact us using the details above to exercise a right or ask about a decision. We may request proportionate information to verify your identity or an authorised agent's authority. We respond within applicable legal deadlines and explain any permitted exception, refusal or extension. You may ask us to review a refusal; where applicable, you may also appeal or contact your state privacy regulator. We do not discriminate against customers for exercising applicable privacy rights. Please do not send sensitive identification unless we arrange a secure, necessary verification process.
Children & international access
This store is intended for adults and is not directed to children under 13. If you believe a child provided personal information, contact us so we can investigate and remove it where appropriate. Our business is based in the United States; service providers may process information in the U.S. or other countries where they operate, subject to applicable requirements.
Updates & business address
We update this notice when our practices change and identify the revision date above. Material changes will be communicated as required. Business correspondence: NovaCart International LLC, 1184 SHADOWCLIFF CT, BRENTWOOD, CA 94513, United States. This address is not a walk-in retail location or an automatic return destination.