Last updated: November 11, 2026
Business identity & scope
This website is operated by NovaCart International LLC under the NovaCart Kitchen brand. By using the website or placing an order, you agree to these terms and the policies linked here. Please contact us if you have questions before purchase.
Products & information
Product pages will describe the item, materials, dimensions, care guidance, price and availability. Read the product details before ordering. Screen settings can affect color appearance. We may correct errors in descriptions, pricing or availability; if an error affects an order, we will contact you before proceeding or refund an order we cannot fulfil.
Orders & acceptance
You must be legally able to enter a purchase agreement and provide accurate contact and delivery details. An order acknowledgement confirms receipt of your request. Acceptance occurs when we confirm dispatch. We may decline orders that cannot be fulfilled or appear fraudulent; any collected amount for an unfulfilled order will be refunded.
Prices, currency & payments
All prices are in U.S. dollars (USD). The final order total, applicable tax, delivery charges and available payment methods will be displayed before purchase. Purchases are one-time transactions unless expressly stated and agreed otherwise. Never send card information by email. Any card statement descriptor will be confirmed through the configured payment provider and communicated before live payments begin.
Shipping, returns & cancellations
Our Shipping & Delivery Policy and Returns & Refunds Policy form part of these terms. Orders can be cancelled before dispatch; eligible post-dispatch returns may be requested within 30 days of delivery.
Using the website
Do not misuse the website, interfere with its security, submit unlawful material or attempt unauthorized access. Our brand assets and original website content may not be reproduced commercially without permission. Other content remains the property of its respective rights holders.
Product care & safe use
Follow each product’s instructions and any temperature, appliance-compatibility or care restrictions. Kitchen tools and cookware should be used for their intended purpose. Product-specific warranty terms, if any, will be stated on the product page; these terms do not create an additional lifetime warranty.
Service availability & responsibility
We aim to keep the website accurate and accessible, but temporary interruptions can occur. Nothing in these terms excludes liability or limits consumer rights where doing so would be unlawful.
Questions & disputes
Please contact our customer care team first so we can attempt to resolve a concern. These terms are governed by California law to the extent permitted, without overriding mandatory consumer protections that apply to you. These terms do not require mandatory arbitration or waive non-waivable rights.
Updates
We may revise these terms. Updates apply prospectively; the terms in effect when your order is accepted apply to that order unless applicable law requires otherwise.
Questions?
Contact NovaCart International LLC at support@novacartkitchen.com or +1 (341) 210-5277. Business address: 1184 SHADOWCLIFF CT, BRENTWOOD, CA 94513, United States.